Unexpected, excess offline location incident
Identified - Our investigations thus far indicate a SIM-related issue affecting a small number of customer locations, specific to that SIM provider, being behind the offline location events. Further, we uncovered and have already corrected an issue with backend router monitoring services operated by MarketSpark that would have briefly reported router status events to API customers.
Nov 13, 2026 - 12:50 PST
Investigating - MarketSpark's internal systems have recorded an unexpected spike in offline locations beginning at about 11:40am Central today, Friday, November 13, 2026. We are currently investigating the circumstances of this spike. The total excess is, as of this writing, relatively low and is geographically dispersed.
Nov 13, 2026 - 10:22 PST

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Uptime over the past 90 days. View historical uptime.
Command Center Operational
Calling Services Degraded Performance
Router Services Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 14, 2026

No incidents reported today.

Nov 13, 2026

Unresolved incident: Unexpected, excess offline location incident.

Nov 12, 2026

No incidents reported.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

DataRemote Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 20:00 PST
Scheduled - This notice affects MarketSpark customer locations with DataRemote equipment.
Customer locations utilizing all other non-DataRemote equipment are unaffected.

If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:

https://app.marketspark.com/locations

or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.

Due to the high number of maintenance periods associated with this action, and with a desire to reduce email notifications, this notice services as a single notice for all maintenance periods.

Beginning at 10pm Central time and ending the following morning at 1am, for each night of November 9th, 10th, 11th, 12th, 16th, 17th, and 18th, maintenance that updates the firmware of DataRemote equipment will be performed. This maintenance will cause each router to reboot during the update process. During the reboot and firmware application process, the router will briefly be offline, not offline for the duration of the maintenance window. Equipment will return to normal function following the firmware update.

Location status within Command Center is not expected to be affected during the maintenance.
Nov 5, 07:40 PST

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Pre-2024 Customers, Upstream Partner API Services Maintenance
Completed - The scheduled maintenance has been completed.
Nov 3, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 17:00 PST
Scheduled - This notice affects MarketSpark customers who established service with MarketSpark prior to 2024.

Customers who established service with MarketSpark beginning in 2024, as well as customers' locations utilizing other services, such as Managed Serial Access, are unaffected.

Beginning Tuesday, November 3rd, from 5:00pm Pacific time and ending Tuesday, November 3rd at 10:00pm Pacific time, one of MarketSpark's upstream carrier partners will perform maintenance on their API servers. While this maintenance is in progress, MarketSpark's ability to check and present Location status to our customers will be affected.

No calls are expected to be affected, they are expected to operate normally.

No down time is expected during this maintenance.
Nov 2, 13:03 PST

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

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