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Scheduled Maintenance
Ericsson / Cradlepoint Router Maintenance Oct 13, 2026 16:15-18:15 PDT
This notice affects only MarketSpark customer locations with Ericsson/Cradlepoint router equipment.
Customer locations utilizing all other non-Ericsson/Cradlepoint router equipment are unaffected.
If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:
https://app.marketspark.com/locations
or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.
For Ericsson/Cradlepoint-equipped locations, beginning Tuesday, October 13th at 6:15pm Central and ending on Tuesday, October 13th at 8:15pm Central, MarketSpark will perform router maintenance.
During the maintenance, some locations' routers will undergo software updates that will affect a reboot. During the reboot, the router will be offline and telephone service will be unavailable at the location. The typical update period is expected to be between 5 and 10 minutes at each location. At the conclusion of the updates, the router will return to an online state and telephone service will return to normal function.
During this maintenance, MarketSpark's Command Center may report the location as offline via email notifications, within the webUI, or via the Command Center API endpoints and events. Once the maintenance is concluded, normal reporting via Command Center is expected.
Posted on Oct 01, 2026 - 10:50 PDT
Customer locations utilizing all other non-Ericsson/Cradlepoint router equipment are unaffected.
If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:
https://app.marketspark.com/locations
or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.
For Ericsson/Cradlepoint-equipped locations, beginning Tuesday, October 13th at 6:15pm Central and ending on Tuesday, October 13th at 8:15pm Central, MarketSpark will perform router maintenance.
During the maintenance, some locations' routers will undergo software updates that will affect a reboot. During the reboot, the router will be offline and telephone service will be unavailable at the location. The typical update period is expected to be between 5 and 10 minutes at each location. At the conclusion of the updates, the router will return to an online state and telephone service will return to normal function.
During this maintenance, MarketSpark's Command Center may report the location as offline via email notifications, within the webUI, or via the Command Center API endpoints and events. Once the maintenance is concluded, normal reporting via Command Center is expected.
Posted on Oct 01, 2026 - 10:50 PDT
Calling Services Maintenance Oct 21, 2026 21:00-23:00 PDT
On Wednesday, October 21st, at 11pm Central, one of MarketSpark's carrier partners will perform failover testing on their calling services. The maintenance and testing window is expected to last 2 hours, into the morning hour of Thursday, October 22nd. During this event, interfaces will be deliberately disabled in order to verify continued, proper failover operations of call handling platforms. This action will pull one of the data centers out of rotation by deliberately disabling its network interfaces.
It is not expected that customers' inbound or outbound calling will be negatively impacted during the maintenance and testing event. At the conclusion of the test, the disabled data center will be re-enabled, returning it to the rotation.
Posted on Oct 09, 2026 - 16:53 PDT
It is not expected that customers' inbound or outbound calling will be negatively impacted during the maintenance and testing event. At the conclusion of the test, the disabled data center will be re-enabled, returning it to the rotation.
Posted on Oct 09, 2026 - 16:53 PDT