Recent Call Detail Record Data Missing for Subset of Customers
Update - The core problem has been verified as fixed as expected and Call Detail Records are now being ingested for customers affected. A backfill of historical data that was missed during the outage period continues. An update will be provided once that is completed.
May 14, 2026 - 11:58 PDT
Monitoring - The fix has been implemented and we are monitoring and will be backfilling missing data for impacted customers.
May 14, 2026 - 04:02 PDT
Identified - MarketSpark has identified an issue affecting a subset of our customers. Customer accounts open with MarketSpark 3 or more years are generally unaffected.

Within Command Center, newer customer accounts are missing Call Detail Records from Thursday, May 7th through present. Older Call Detail Records are unaffected and present properly.

The source of the problem has been identified and a fix is scheduled to be implemented this evening, May 13th, during maintenance hours. Following the implementation of the fix, missing Call Detail Records will be backfilled in and correct going forward.
May 13, 2026 - 12:44 PDT

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Uptime over the past 90 days. View historical uptime.
Command Center Degraded Performance
90 days ago
100.0 % uptime
Today
Calling Services Operational
90 days ago
100.0 % uptime
Today
Router Services Operational
90 days ago
100.0 % uptime
Today
Gateway Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 15, 2026

No incidents reported today.

May 14, 2026

Unresolved incident: Recent Call Detail Record Data Missing for Subset of Customers.

May 13, 2026
May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026
False Reports of Trouble Status for some Locations due to Upstream Provider Issue
Resolved - The incident has been resolved.
May 9, 07:46 PDT
Monitoring - We have implemented the fix for this issue and are presently monitoring the results.
May 8, 16:05 PDT
Identified - Some Locations inside the Command Center User Interface and via the Location Status email notifications system are falsely reporting Trouble state. These Locations are, in fact, and have been, fully online.

Our software delivering these indications and notifications bases its actions on data that we receive, in part, from our upstream partners.
At present, the data that one of our upstream partners is sending to us contains improper values that our software isn't handling well. The result of this poor handling of improper data are the false reports.

MarketSpark is in process of finalizing a solution to account for the problem. We will soon post the fix and update this incident.
May 8, 13:45 PDT
May 8, 2026
May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026
DataRemote Maintenance
Completed - The scheduled maintenance has been completed.
May 5, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 20:00 PDT
Scheduled - This notice affects only MarketSpark customer locations with DataRemote equipment.
Customer locations utilizing all other router equipment are unaffected.

If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:

https://app.marketspark.com/locations

or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.

MarketSpark will be performing router maintenance on DataRemote equipment on the evenings of May 4th and May 5th at 10pm Central time. The maintenance window will last approximately one hour. During this window, routers will reboot in order to apply software updates. Once the reboot and application is complete, the router and location will return to normal function.

Some equipment will be handled during the first maintenance window. Some equipment will be handled during the second maintenance window.
Apr 16, 12:05 PDT
May 4, 2026
DataRemote Maintenance
Completed - The scheduled maintenance has been completed.
May 4, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:00 PDT
Scheduled - This notice affects only MarketSpark customer locations with DataRemote equipment.
Customer locations utilizing all other router equipment are unaffected.

If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:

https://app.marketspark.com/locations

or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.

MarketSpark will be performing router maintenance on DataRemote equipment on the evenings of May 4th and May 5th at 10pm Central time. The maintenance window will last approximately one hour. During this window, routers will reboot in order to apply software updates. Once the reboot and application is complete, the router and location will return to normal function.

Some equipment will be handled during the first maintenance window. Some equipment will be handled during the second maintenance window.
Apr 16, 12:05 PDT
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

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