All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Command Center Operational
90 days ago
100.0 % uptime
Today
Calling Services Operational
90 days ago
100.0 % uptime
Today
Router Services Operational
90 days ago
100.0 % uptime
Today
Gateway Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 29, 2026

No incidents reported today.

May 28, 2026

No incidents reported.

May 27, 2026
Router Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 00:00 PDT
Scheduled - On May 27th, from 12am Central until 4am Central, InHand will perform maintenance on their router services that feed data consumed by MarketSpark and presented to our customers. During this maintenance event, InHand router online/offline status and signal metrics from within Command Center will be unavailable. This maintenance event will not affect the router's ability to provide services to MarketSpark gateways - calling services will remain uninterrupted.

MarketSpark API users may receive extraneous router up/down or signal status change events from InHand router equipment. Location status will not be affected.

At the conclusion of the maintenance event, all data, within Command Center, as well as within the API is expected to return to normal.

All other equipment types will remain unaffected.
May 21, 12:51 PDT
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026
Recent Call Detail Record Data Missing for Subset of Customers
Resolved - A complete backfill of all missing data has been completed. This incident has been resolved.
May 16, 05:22 PDT
Update - The core problem has been verified as fixed as expected and Call Detail Records are now being ingested for customers affected. A backfill of historical data that was missed during the outage period continues. An update will be provided once that is completed.
May 14, 11:58 PDT
Monitoring - The fix has been implemented and we are monitoring and will be backfilling missing data for impacted customers.
May 14, 04:02 PDT
Identified - MarketSpark has identified an issue affecting a subset of our customers. Customer accounts open with MarketSpark 3 or more years are generally unaffected.

Within Command Center, newer customer accounts are missing Call Detail Records from Thursday, May 7th through present. Older Call Detail Records are unaffected and present properly.

The source of the problem has been identified and a fix is scheduled to be implemented this evening, May 13th, during maintenance hours. Following the implementation of the fix, missing Call Detail Records will be backfilled in and correct going forward.
May 13, 12:44 PDT
May 15, 2026

No incidents reported.

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