All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Command Center ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Software ? Operational
90 days ago
100.0 % uptime
Today
Cradlepoint Routers ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025
Ericsson/Cradlepoint NetCloud Manager 3rd Party Maintenance
Completed - The scheduled maintenance has been completed.
Mar 30, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 16:00 PDT
Scheduled - This notice affects only MarketSpark customer locations with Ericsson/Cradlepoint cellular router equipment. Generally, this means the following product SKUs:

* 100-M2-0004C
* 100-M2-0008C
* 100-M2-0012C
* 100-M2-0016C
* 100-M2-0900C
* 100-M2-1700C

Customer locations utilizing all other non-Ericsson/Cradlepoint cellular router equipment are unaffected.

If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:
https://app.marketspark.com/locations
or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column for "IBR650C," the Ericsson/Cradlepoint router utilized by MarketSpark.

For affected locations, beginning Saturday, March 29th at 4pm pacific time and ending Sunday, March 30th at 3am pacific time, Ericsson/Cradlepoint will perform maintenance on their NetCloud Manager service.

While this maintenance is in progress, all MarketSpark equipment will continue to operate normally at the customer site, servicing all calling, in an interrupted fashion.

However, during the maintenance, MarketSpark will not be able to receive router or power source status updates. This means that, during the window, customers:

1) will see the routers as offline when viewing the equipment or the signal diagnostics card within Command Center

(This will not cause the Locations to go offline in Command Center. Locations will remain online because MarketSpark does not depend on NetCloud Manager's operations to determine Location online/offline state.)

2) will not see current signal levels when viewing the signal diagnostics card

(This will also not cause the Locations to go offline in Command Center.)

3) will not see current power source status when viewing the power source diagnostics card

(The power source will remain in its last known state at the time of the beginning of the maintenance event. It will not generate new power source change events during the maintenance window, it will also not flip to "battery," or cause erroneous customer power source change notifications.)

Once the maintenance is concluded, Ericsson/Cradlepoint will restore API access to NetCloud Manager, and MarketSpark will again be able to provide information in Command Center for the router state and the power source.

The maintenance to be performed by Ericsson/Cradlepoint will affect all customers that utilize NetCloud Manager API services, not just MarketSpark. MarketSpark is unable to alter or adjust this maintenance window for our own customers.

Thank you for your attention. If you have any questions, please reach out to MarketSpark's team.
Feb 25, 07:33 PST
Mar 29, 2025
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
VoIP Service Platform Maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 PDT
Scheduled - During this action, VoIP Service Platform maintenance will be conducted. The purpose of this maintenance is to improve underlying API functionality for normal customer operations as well as to provide additional capabilities for future features.

No customers are expected to be impacted in any way during this maintenance action. All calling functionality will remain fully operational before, during, and after the maintenance action.
Mar 17, 06:44 PDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

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