All Systems Operational

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Command Center Operational
90 days ago
99.95 % uptime
Today
Calling Services Operational
90 days ago
100.0 % uptime
Today
Router Services Operational
90 days ago
100.0 % uptime
Today
Gateway Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Calling Services Maintenance Aug 19, 2026 21:00 - Aug 20, 2026 02:00 PDT

On Wednesday, August 19th at 11pm Central, for 5 hours until the morning of Thursday, August 20th at 4am Central, one of MarketSpark's carrier partners will perform additional failover testing on their calling services.
During this event, switch interfaces will be deliberately disabled in order to verify continued, proper failover operations of call handling platforms. This action will pull one of the data centers out of rotation. It is not expected that customers' inbound or outbound calling will be negatively impacted during the maintenance and testing event. At the conclusion of the test, the disabled data center will be re-enabled, returning it to the rotation.
During the maintenance event, location status reporting from Command Center may be impacted.

Posted on Aug 12, 2026 - 10:57 PDT

Aug 15, 2026

No incidents reported today.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

Completed - The scheduled maintenance has been completed.
Aug 11, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 23:00 PDT
Scheduled - This notice affects only MarketSpark customer locations with InHand router equipment.

Customer locations utilizing all other non-InHand router equipment are unaffected.

If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:

https://app.marketspark.com/locations

or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.

For affected locations, beginning Tuesday, August 11th at 01:00am Central time and ending Tuesday, August 11th at 02:00am Central time, InHand will perform maintenance on some of their backend platform services.

During this maintenance, data for router status, power source status, and battery state will be unavailable and invalid via both the Command Center UI and API.

During this maintenance, calling services will remain unaffected.

At the conclusion of this maintenance, router, power, and battery information via the Command Center UI and API is expected to return to normal function.

Jul 31, 06:06 PDT

Aug 10, 2026

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.