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Uptime over the past 90 days. View historical uptime.
Command Center Operational
Calling Services Operational
Router Services Operational
Gateway Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 19, 2026

No incidents reported today.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

Limited Inbound Calling Disruption
Resolved - During the early morning hours of September 17th, 2026, a small number of locations experienced a disruption with inbound call processing. Outbound calling was unaffected. When the issue was discovered, MarketSpark began investigation and remediation efforts. Affected locations have either already or are in the process of returning to proper function.
Sep 17, 04:30 PDT
Calling Services Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 PDT
Scheduled - On Wednesday, September 16th, at 11pm Central, one of MarketSpark's carrier partners will perform additional failover testing on their calling services. The maintenance and testing window is expected to last 5 hours, into the morning hours of Thursday, September 17th. During this event, interfaces will be deliberately disabled in order to verify continued, proper failover operations of call handling platforms. This action will pull one of the data centers out of rotation by deliberately disabling its network interfaces.

It is not expected that customers' inbound or outbound calling will be negatively impacted during the maintenance and testing event. At the conclusion of the test, the disabled data center will be re-enabled, returning it to the rotation.
Sep 8, 04:44 PDT

Sep 16, 2026

Sep 15, 2026

No incidents reported.

Sep 14, 2026

DataRemote Maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 19:00 PDT
Scheduled - This notice affects MarketSpark customer locations with DataRemote equipment that were not subject to maintenance in March of this year.
Customer locations utilizing all other non-DataRemote equipment are unaffected.

If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:

https://app.marketspark.com/locations

or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.

Due to the high number of maintenance periods associated with this action, and with a desire to reduce email notifications, this notice services as a single notice for all maintenance periods.

Beginning at 9pm Central time, each night of September 14th, 15th, 16th, 17th, 21st, 22nd, 23rd, 24th, 28th, and 29th, maintenance that updates the firmware of some DataRemote equipment will be performed. This maintenance will cause each router to reboot during the update process. During the reboot and firmware application process, the router will briefly be offline, not offline for the duration of the maintenance window. Equipment will return to normal function following the firmware update.

Location status within Command Center is not expected to be affected during the maintenance.
Sep 1, 14:00 PDT

Sep 13, 2026

No incidents reported.

Sep 12, 2026

Ericsson / Cradlepoint Router Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 07:00 PDT
Scheduled - This notice affects only MarketSpark customer locations with Ericsson/Cradlepoint router equipment.

Customer locations utilizing all other non-Ericsson/Cradlepoint router equipment are unaffected.

If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:

https://app.marketspark.com/locations

or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.

For Ericsson/Cradlepoint-equippped locations, beginning Saturday, September 12th at 9:00am Central time and ending Saturday, September 12th at 5:00pm Central time, Ericsson/Cradlepoint will perform maintenance on some of their backend platform services.

During this maintenance, data for router status, power source status, and battery state may, at times, be unavailable and/or invalid via both the Command Center UI and API.

During this maintenance, calling services will remain unaffected.

At the conclusion of this maintenance, router, power, and battery information via the Command Center UI and API is expected to return to normal function.

Due to the nature of the events available via the Ericsson/Cradlepoint platform, the Active Route data point within the Command Center Router Diagnostics Card and within the API may be inaccurate, if a state change occurred during the maintenance window, until the next state change occurs.
Aug 19, 14:04 PDT

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

Calling Services Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 19:00 PDT
Scheduled - On Wednesday, September 9th at 9pm Central, for 4 hours until Thursday, September 10th at 1am Central, one of MarketSpark's carrier partners will perform a maintenance action to update call processing software.

During this action, data centers will be rotated out of and then back into service in order to perform the update. It is not expected that customers' inbound or outbound calling will be negatively impacted during the action. At the conclusion of the action, all data centers will be returned to the rotation.

During the action, Location Status reporting from Command Center, within the webUI as well as via the API, may be impacted.
Aug 28, 14:42 PDT

Sep 8, 2026

Calling Services Maintenance
Completed - The scheduled maintenance has been completed.
Sep 8, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 21:00 PDT
Scheduled - This evening, September 8th at 11pm Central, for 1 hour, one of MarketSpark's upstream carrier partners will perform emergency maintenance to correct an issue affecting non-MarketSpark customers.

MarketSpark customers are presently experiencing no issues due to the carrier problem that will be resolved by this maintenance.

The maintenance action is not expected to affect the services used by MarketSpark's customers.
Sep 8, 10:07 PDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

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