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Command Center
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Calling Services
Operational
Router Services
Operational
Gateway Services
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Operational
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Scheduled Maintenance
InHand Platform Maintenance Oct 25, 2026 22:00 - Oct 26, 2026 01:00 PDT
This notice affects only MarketSpark customer locations with InHand router equipment.
Customer locations utilizing all other non-InHand router equipment are unaffected.
If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:
https://app.marketspark.com/locations
or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.
For affected locations, beginning Monday, October 26th at 12:00am Central time and ending Monday, October 26th at 03:00am Central time, InHand will perform maintenance on some of their backend platform services.
During this maintenance, data for router status, power source status, and battery state will be unavailable and invalid via both the Command Center UI and API.
During this maintenance, calling services will remain unaffected.
At the conclusion of this maintenance, router, power, and battery information via the Command Center UI and API is expected to return to normal function.
Posted on Oct 14, 2026 - 05:46 PDT
Customer locations utilizing all other non-InHand router equipment are unaffected.
If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:
https://app.marketspark.com/locations
or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.
For affected locations, beginning Monday, October 26th at 12:00am Central time and ending Monday, October 26th at 03:00am Central time, InHand will perform maintenance on some of their backend platform services.
During this maintenance, data for router status, power source status, and battery state will be unavailable and invalid via both the Command Center UI and API.
During this maintenance, calling services will remain unaffected.
At the conclusion of this maintenance, router, power, and battery information via the Command Center UI and API is expected to return to normal function.
Posted on Oct 14, 2026 - 05:46 PDT
Calling Services Maintenance Oct 28, 2026 21:00-23:00 PDT
Update -
This maintenance has been delayed one week.
Oct 19, 2026 - 12:09 PDT
Oct 19, 2026 - 12:09 PDT
Scheduled -
On Wednesday, October 21st, at 11pm Central, one of MarketSpark's carrier partners will perform failover testing on their calling services. The maintenance and testing window is expected to last 2 hours, into the morning hour of Thursday, October 22nd. During this event, interfaces will be deliberately disabled in order to verify continued, proper failover operations of call handling platforms. This action will pull one of the data centers out of rotation by deliberately disabling its network interfaces.
It is not expected that customers' inbound or outbound calling will be negatively impacted during the maintenance and testing event. At the conclusion of the test, the disabled data center will be re-enabled, returning it to the rotation.
Oct 09, 2026 - 16:53 PDT
It is not expected that customers' inbound or outbound calling will be negatively impacted during the maintenance and testing event. At the conclusion of the test, the disabled data center will be re-enabled, returning it to the rotation.
Oct 09, 2026 - 16:53 PDT