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Calling Services
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Router Services
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Scheduled Maintenance
Calling Services Maintenance Sep 2, 2026 21:00 - Sep 3, 2026 02:00 PDT
Update -
The maintenance action's schedule has been pushed out from Wednesday, August 19th at 11pm Central until Wednesday, September 3rd at 11pm Central.
Aug 17, 2026 - 11:08 PDT
Aug 17, 2026 - 11:08 PDT
Scheduled -
On Wednesday, August 19th at 11pm Central, for 5 hours until the morning of Thursday, August 20th at 4am Central, one of MarketSpark's carrier partners will perform additional failover testing on their calling services.
During this event, switch interfaces will be deliberately disabled in order to verify continued, proper failover operations of call handling platforms. This action will pull one of the data centers out of rotation. It is not expected that customers' inbound or outbound calling will be negatively impacted during the maintenance and testing event. At the conclusion of the test, the disabled data center will be re-enabled, returning it to the rotation.
During the maintenance event, location status reporting from Command Center may be impacted.
Aug 12, 2026 - 10:57 PDT
During this event, switch interfaces will be deliberately disabled in order to verify continued, proper failover operations of call handling platforms. This action will pull one of the data centers out of rotation. It is not expected that customers' inbound or outbound calling will be negatively impacted during the maintenance and testing event. At the conclusion of the test, the disabled data center will be re-enabled, returning it to the rotation.
During the maintenance event, location status reporting from Command Center may be impacted.
Aug 12, 2026 - 10:57 PDT
Ericsson / Cradlepoint Router Maintenance Sep 3, 2026 17:00-20:00 PDT
Update -
We will be undergoing scheduled maintenance during this time.
Aug 27, 2026 - 12:12 PDT
Aug 27, 2026 - 12:12 PDT
Update -
We will be undergoing scheduled maintenance during this time.
Aug 27, 2026 - 12:11 PDT
Aug 27, 2026 - 12:11 PDT
Scheduled -
This notice affects only MarketSpark customer locations with Ericsson/Cradlepoint router equipment.
Customer locations utilizing all other non-Ericsson/Cradlepoint router equipment are unaffected.
If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:
https://app.marketspark.com/locations
or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.
For Ericsson/Cradlepoint-equipped locations, beginning Thursday, September 3rd at 7pm Central and endpoint Thursday, September 3rd at 10pm Central, MarketSpark will perform router maintenance.
During the maintenance, each location’s router will undergo software updates that will affect a reboot. During the reboot, the router will be offline and telephone service will be unavailable at the location. The typical update period is expected to be between 5 and 10 minutes at each location. At the conclusion of the updates, the router will return to an online state and telephone service will return to normal function.
During this maintenance, MarketSpark’s Command Center may report the location as offline via email notifications, within the webUI, or via the Command Center API endpoints and events. Once the maintenance is concluded, normal reporting via Command Center is expected.
Aug 27, 2026 - 12:09 PDT
Customer locations utilizing all other non-Ericsson/Cradlepoint router equipment are unaffected.
If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:
https://app.marketspark.com/locations
or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.
For Ericsson/Cradlepoint-equipped locations, beginning Thursday, September 3rd at 7pm Central and endpoint Thursday, September 3rd at 10pm Central, MarketSpark will perform router maintenance.
During the maintenance, each location’s router will undergo software updates that will affect a reboot. During the reboot, the router will be offline and telephone service will be unavailable at the location. The typical update period is expected to be between 5 and 10 minutes at each location. At the conclusion of the updates, the router will return to an online state and telephone service will return to normal function.
During this maintenance, MarketSpark’s Command Center may report the location as offline via email notifications, within the webUI, or via the Command Center API endpoints and events. Once the maintenance is concluded, normal reporting via Command Center is expected.
Aug 27, 2026 - 12:09 PDT
Calling Services Maintenance Sep 9, 2026 19:00-23:00 PDT
On Wednesday, September 9th at 9pm Central, for 4 hours until Thursday, September 10th at 1am Central, one of MarketSpark's carrier partners will perform a maintenance action to update call processing software.
During this action, data centers will be rotated out of and then back into service in order to perform the update. It is not expected that customers' inbound or outbound calling will be negatively impacted during the action. At the conclusion of the action, all data centers will be returned to the rotation.
During the action, Location Status reporting from Command Center, within the webUI as well as via the API, may be impacted.
Posted on Aug 28, 2026 - 14:42 PDT
During this action, data centers will be rotated out of and then back into service in order to perform the update. It is not expected that customers' inbound or outbound calling will be negatively impacted during the action. At the conclusion of the action, all data centers will be returned to the rotation.
During the action, Location Status reporting from Command Center, within the webUI as well as via the API, may be impacted.
Posted on Aug 28, 2026 - 14:42 PDT
Ericsson / Cradlepoint Router Maintenance Sep 12, 2026 07:00-15:00 PDT
This notice affects only MarketSpark customer locations with Ericsson/Cradlepoint router equipment.
Customer locations utilizing all other non-Ericsson/Cradlepoint router equipment are unaffected.
If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:
https://app.marketspark.com/locations
or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.
For Ericsson/Cradlepoint-equippped locations, beginning Saturday, September 12th at 9:00am Central time and ending Saturday, September 12th at 5:00pm Central time, Ericsson/Cradlepoint will perform maintenance on some of their backend platform services.
During this maintenance, data for router status, power source status, and battery state may, at times, be unavailable and/or invalid via both the Command Center UI and API.
During this maintenance, calling services will remain unaffected.
At the conclusion of this maintenance, router, power, and battery information via the Command Center UI and API is expected to return to normal function.
Due to the nature of the events available via the Ericsson/Cradlepoint platform, the Active Route data point within the Command Center Router Diagnostics Card and within the API may be inaccurate, if a state change occurred during the maintenance window, until the next state change occurs.
Posted on Aug 19, 2026 - 14:04 PDT
Customer locations utilizing all other non-Ericsson/Cradlepoint router equipment are unaffected.
If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:
https://app.marketspark.com/locations
or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.
For Ericsson/Cradlepoint-equippped locations, beginning Saturday, September 12th at 9:00am Central time and ending Saturday, September 12th at 5:00pm Central time, Ericsson/Cradlepoint will perform maintenance on some of their backend platform services.
During this maintenance, data for router status, power source status, and battery state may, at times, be unavailable and/or invalid via both the Command Center UI and API.
During this maintenance, calling services will remain unaffected.
At the conclusion of this maintenance, router, power, and battery information via the Command Center UI and API is expected to return to normal function.
Due to the nature of the events available via the Ericsson/Cradlepoint platform, the Active Route data point within the Command Center Router Diagnostics Card and within the API may be inaccurate, if a state change occurred during the maintenance window, until the next state change occurs.
Posted on Aug 19, 2026 - 14:04 PDT