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Command Center Operational
Calling Services Operational
Router Services Operational
Gateway Services Operational
Operational
Degraded Performance
Partial Outage
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Maintenance
Major outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

DataRemote Maintenance Nov 9, 2026 20:00-23:00 PST

This notice affects MarketSpark customer locations with DataRemote equipment.
Customer locations utilizing all other non-DataRemote equipment are unaffected.

If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:

https://app.marketspark.com/locations

or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.

Due to the high number of maintenance periods associated with this action, and with a desire to reduce email notifications, this notice services as a single notice for all maintenance periods.

Beginning at 10pm Central time and ending the following morning at 1am, for each night of November 9th, 10th, 11th, 12th, 16th, 17th, and 18th, maintenance that updates the firmware of DataRemote equipment will be performed. This maintenance will cause each router to reboot during the update process. During the reboot and firmware application process, the router will briefly be offline, not offline for the duration of the maintenance window. Equipment will return to normal function following the firmware update.

Location status within Command Center is not expected to be affected during the maintenance.
Posted on Nov 05, 2026 - 07:40 PST

Nov 7, 2026

No incidents reported today.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Pre-2024 Customers, Upstream Partner API Services Maintenance
Completed - The scheduled maintenance has been completed.
Nov 3, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 17:00 PST
Scheduled - This notice affects MarketSpark customers who established service with MarketSpark prior to 2024.

Customers who established service with MarketSpark beginning in 2024, as well as customers' locations utilizing other services, such as Managed Serial Access, are unaffected.

Beginning Tuesday, November 3rd, from 5:00pm Pacific time and ending Tuesday, November 3rd at 10:00pm Pacific time, one of MarketSpark's upstream carrier partners will perform maintenance on their API servers. While this maintenance is in progress, MarketSpark's ability to check and present Location status to our customers will be affected.

No calls are expected to be affected, they are expected to operate normally.

No down time is expected during this maintenance.
Nov 2, 13:03 PST

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

DataRemote Servers 3rd Party Maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 18:00 PDT
Scheduled - This notice affects only MarketSpark customer locations with DataRemote equipment.

Customer locations utilizing all other non-DataRemote equipment are unaffected.

If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:

https://app.marketspark.com/locations

or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column for DataRemote or DR-xxxx equipment.

For affected locations, beginning Thursday, October 29th at 8:00pm Central time and ending Friday, October 30th at 4:00am Central time, DataRemote will perform regular maintenance on some of their backend call processing services.

While this maintenance is in progress, no downtime is expected
Oct 28, 06:39 PDT

Oct 29, 2026

Oct 28, 2026

Calling Services Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 21:00 PDT
Update - This maintenance has been delayed one week.
Oct 19, 12:09 PDT
Scheduled - On Wednesday, October 21st, at 11pm Central, one of MarketSpark's carrier partners will perform failover testing on their calling services. The maintenance and testing window is expected to last 2 hours, into the morning hour of Thursday, October 22nd. During this event, interfaces will be deliberately disabled in order to verify continued, proper failover operations of call handling platforms. This action will pull one of the data centers out of rotation by deliberately disabling its network interfaces.

It is not expected that customers' inbound or outbound calling will be negatively impacted during the maintenance and testing event. At the conclusion of the test, the disabled data center will be re-enabled, returning it to the rotation.
Oct 9, 16:53 PDT
Spurious Location Status Notifications
Resolved - During a previously announced maintenance window (https://status.marketspark.com/incidents/gfnwy45ztm87), some MarketSpark locations experienced a brief interruption in service while their phone lines reconnected to our network. For a typical, affected line, the interruption lasted approximately thirty (30) seconds. MarketSpark's Location Status monitoring flagged these locations and sent Location Offline notifications, and showed locations as degraded for longer than the actual interruption.

Systemwide call logs show that call activity during the maintenance window was essentially the same as during the same period the previous night, with outbound call completion nearly unchanged, indicating that any impact on inbound and outbound calling during the maintenance action was minimal.
Oct 28, 23:00 PDT

Oct 27, 2026

PHP2Shell
Resolved - Regarding the PHP vulnerabilities disclosed on October 21, 2026 (CVE-2026-109618 and CVE-2026-109619, often referred to as "PHP2Shell"), MarketSpark takes issues like this seriously, and want to share what we have done.

As soon as the vulnerabilities were announced, MarketSpark reviewed our own systems and contacted the suppliers whose platforms, services, and equipment support your MarketSpark service. Here is where things stand:

* MarketSpark's own platform, including Command Center, does not use PHP and is not affected.
* Most of our suppliers do not use PHP in the products and services we rely on.
* Where PHP was in use, our suppliers have applied the security patches or put recommended mitigations in place.
* We have found no evidence that MarketSpark, our suppliers, or your service have been compromised as a result of these vulnerabilities.

No action is needed on your part.  We continue to monitor the situation and will reach out directly if anything changes.
Oct 27, 06:44 PDT

Oct 26, 2026

InHand Platform Maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 22:00 PDT
Scheduled - This notice affects only MarketSpark customer locations with InHand router equipment.

Customer locations utilizing all other non-InHand router equipment are unaffected.

If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:

https://app.marketspark.com/locations

or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.

For affected locations, beginning Monday, October 26th at 12:00am Central time and ending Monday, October 26th at 03:00am Central time, InHand will perform maintenance on some of their backend platform services.

During this maintenance, data for router status, power source status, and battery state will be unavailable and invalid via both the Command Center UI and API.

During this maintenance, calling services will remain unaffected.

At the conclusion of this maintenance, router, power, and battery information via the Command Center UI and API is expected to return to normal function.
Oct 14, 05:46 PDT

Oct 25, 2026

Oct 24, 2026

No incidents reported.

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