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Scheduled Maintenance
Ericsson / Cradlepoint Router Maintenance Oct 13, 2026 16:15-18:15 PDT
This notice affects only MarketSpark customer locations with Ericsson/Cradlepoint router equipment.
Customer locations utilizing all other non-Ericsson/Cradlepoint router equipment are unaffected.
If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:
https://app.marketspark.com/locations
or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.
For Ericsson/Cradlepoint-equipped locations, beginning Tuesday, October 13th at 6:15pm Central and ending on Tuesday, October 13th at 8:15pm Central, MarketSpark will perform router maintenance.
During the maintenance, some locations' routers will undergo software updates that will affect a reboot. During the reboot, the router will be offline and telephone service will be unavailable at the location. The typical update period is expected to be between 5 and 10 minutes at each location. At the conclusion of the updates, the router will return to an online state and telephone service will return to normal function.
During this maintenance, MarketSpark's Command Center may report the location as offline via email notifications, within the webUI, or via the Command Center API endpoints and events. Once the maintenance is concluded, normal reporting via Command Center is expected.
Posted on Oct 01, 2026 - 10:50 PDT
Customer locations utilizing all other non-Ericsson/Cradlepoint router equipment are unaffected.
If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:
https://app.marketspark.com/locations
or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.
For Ericsson/Cradlepoint-equipped locations, beginning Tuesday, October 13th at 6:15pm Central and ending on Tuesday, October 13th at 8:15pm Central, MarketSpark will perform router maintenance.
During the maintenance, some locations' routers will undergo software updates that will affect a reboot. During the reboot, the router will be offline and telephone service will be unavailable at the location. The typical update period is expected to be between 5 and 10 minutes at each location. At the conclusion of the updates, the router will return to an online state and telephone service will return to normal function.
During this maintenance, MarketSpark's Command Center may report the location as offline via email notifications, within the webUI, or via the Command Center API endpoints and events. Once the maintenance is concluded, normal reporting via Command Center is expected.
Posted on Oct 01, 2026 - 10:50 PDT