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Command Center
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Calling Services
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Router Services
Operational
Gateway Services
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Scheduled Maintenance
Calling Services Maintenance Sep 9, 2026 19:00-23:00 PDT
On Wednesday, September 9th at 9pm Central, for 4 hours until Thursday, September 10th at 1am Central, one of MarketSpark's carrier partners will perform a maintenance action to update call processing software.
During this action, data centers will be rotated out of and then back into service in order to perform the update. It is not expected that customers' inbound or outbound calling will be negatively impacted during the action. At the conclusion of the action, all data centers will be returned to the rotation.
During the action, Location Status reporting from Command Center, within the webUI as well as via the API, may be impacted.
Posted on Aug 28, 2026 - 14:42 PDT
During this action, data centers will be rotated out of and then back into service in order to perform the update. It is not expected that customers' inbound or outbound calling will be negatively impacted during the action. At the conclusion of the action, all data centers will be returned to the rotation.
During the action, Location Status reporting from Command Center, within the webUI as well as via the API, may be impacted.
Posted on Aug 28, 2026 - 14:42 PDT
Ericsson / Cradlepoint Router Maintenance Sep 12, 2026 07:00-15:00 PDT
This notice affects only MarketSpark customer locations with Ericsson/Cradlepoint router equipment.
Customer locations utilizing all other non-Ericsson/Cradlepoint router equipment are unaffected.
If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:
https://app.marketspark.com/locations
or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.
For Ericsson/Cradlepoint-equippped locations, beginning Saturday, September 12th at 9:00am Central time and ending Saturday, September 12th at 5:00pm Central time, Ericsson/Cradlepoint will perform maintenance on some of their backend platform services.
During this maintenance, data for router status, power source status, and battery state may, at times, be unavailable and/or invalid via both the Command Center UI and API.
During this maintenance, calling services will remain unaffected.
At the conclusion of this maintenance, router, power, and battery information via the Command Center UI and API is expected to return to normal function.
Due to the nature of the events available via the Ericsson/Cradlepoint platform, the Active Route data point within the Command Center Router Diagnostics Card and within the API may be inaccurate, if a state change occurred during the maintenance window, until the next state change occurs.
Posted on Aug 19, 2026 - 14:04 PDT
Customer locations utilizing all other non-Ericsson/Cradlepoint router equipment are unaffected.
If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:
https://app.marketspark.com/locations
or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.
For Ericsson/Cradlepoint-equippped locations, beginning Saturday, September 12th at 9:00am Central time and ending Saturday, September 12th at 5:00pm Central time, Ericsson/Cradlepoint will perform maintenance on some of their backend platform services.
During this maintenance, data for router status, power source status, and battery state may, at times, be unavailable and/or invalid via both the Command Center UI and API.
During this maintenance, calling services will remain unaffected.
At the conclusion of this maintenance, router, power, and battery information via the Command Center UI and API is expected to return to normal function.
Due to the nature of the events available via the Ericsson/Cradlepoint platform, the Active Route data point within the Command Center Router Diagnostics Card and within the API may be inaccurate, if a state change occurred during the maintenance window, until the next state change occurs.
Posted on Aug 19, 2026 - 14:04 PDT
DataRemote Maintenance Sep 14, 2026 19:00-20:00 PDT
This notice affects MarketSpark customer locations with DataRemote equipment that were not subject to maintenance in March of this year.
Customer locations utilizing all other non-DataRemote equipment are unaffected.
If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:
https://app.marketspark.com/locations
or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.
Due to the high number of maintenance periods associated with this action, and with a desire to reduce email notifications, this notice services as a single notice for all maintenance periods.
Beginning at 9pm Central time, each night of September 14th, 15th, 16th, 17th, 21st, 22nd, 23rd, 24th, 28th, and 29th, maintenance that updates the firmware of some DataRemote equipment will be performed. This maintenance will cause each router to reboot during the update process. During the reboot and firmware application process, the router will briefly be offline, not offline for the duration of the maintenance window. Equipment will return to normal function following the firmware update.
Location status within Command Center is not expected to be affected during the maintenance.
Posted on Sep 01, 2026 - 14:00 PDT
Customer locations utilizing all other non-DataRemote equipment are unaffected.
If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:
https://app.marketspark.com/locations
or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.
Due to the high number of maintenance periods associated with this action, and with a desire to reduce email notifications, this notice services as a single notice for all maintenance periods.
Beginning at 9pm Central time, each night of September 14th, 15th, 16th, 17th, 21st, 22nd, 23rd, 24th, 28th, and 29th, maintenance that updates the firmware of some DataRemote equipment will be performed. This maintenance will cause each router to reboot during the update process. During the reboot and firmware application process, the router will briefly be offline, not offline for the duration of the maintenance window. Equipment will return to normal function following the firmware update.
Location status within Command Center is not expected to be affected during the maintenance.
Posted on Sep 01, 2026 - 14:00 PDT