Unexpected, excess offline location incident

Incident Report for MarketSpark

Identified

Our investigations thus far indicate a SIM-related issue affecting a small number of customer locations, specific to that SIM provider, being behind the offline location events. Further, we uncovered and have already corrected an issue with backend router monitoring services operated by MarketSpark that would have briefly reported router status events to API customers.

Posted Nov 13, 2026 - 12:50 PST

Investigating

MarketSpark's internal systems have recorded an unexpected spike in offline locations beginning at about 11:40am Central today, Friday, November 13, 2026. We are currently investigating the circumstances of this spike. The total excess is, as of this writing, relatively low and is geographically dispersed.

Posted Nov 13, 2026 - 10:22 PST

This incident affects: Calling Services.