Ericsson / Cradlepoint Router Maintenance

Scheduled for Sep 12, 07:00 - 15:00 PDT

Scheduled

This notice affects only MarketSpark customer locations with Ericsson/Cradlepoint router equipment.

Customer locations utilizing all other non-Ericsson/Cradlepoint router equipment are unaffected.

If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:

https://app.marketspark.com/locations

or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.

For Ericsson/Cradlepoint-equippped locations, beginning Saturday, September 12th at 9:00am Central time and ending Saturday, September 12th at 5:00pm Central time, Ericsson/Cradlepoint will perform maintenance on some of their backend platform services.

During this maintenance, data for router status, power source status, and battery state may, at times, be unavailable and/or invalid via both the Command Center UI and API.

During this maintenance, calling services will remain unaffected.

At the conclusion of this maintenance, router, power, and battery information via the Command Center UI and API is expected to return to normal function.

Due to the nature of the events available via the Ericsson/Cradlepoint platform, the Active Route data point within the Command Center Router Diagnostics Card and within the API may be inaccurate, if a state change occurred during the maintenance window, until the next state change occurs.

Posted Aug 19, 2026 - 14:04 PDT

This scheduled maintenance affects: Router Services.