This notice affects MarketSpark customer locations with DataRemote equipment that were not subject to maintenance in March of this year. Customer locations utilizing all other non-DataRemote equipment are unaffected.
If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:
or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.
Due to the high number of maintenance periods associated with this action, and with a desire to reduce email notifications, this notice services as a single notice for all maintenance periods.
Beginning at 9pm Central time, each night of September 14th, 15th, 16th, 17th, 21st, 22nd, 23rd, 24th, 28th, and 29th, maintenance that updates the firmware of some DataRemote equipment will be performed. This maintenance will cause each router to reboot during the update process. During the reboot and firmware application process, the router will briefly be offline, not offline for the duration of the maintenance window. Equipment will return to normal function following the firmware update.
Location status within Command Center is not expected to be affected during the maintenance.
Posted Sep 01, 2026 - 14:00 PDT
This scheduled maintenance affects: Calling Services.