InHand Platform Maintenance

Scheduled for Aug 10, 23:00 PDT - Aug 11, 00:00 PDT

Scheduled

This notice affects only MarketSpark customer locations with InHand router equipment.

Customer locations utilizing all other non-InHand router equipment are unaffected.

If unsure of your equipment types and your affected Locations, Customers can check their equipment types within Command Center by visiting:

https://app.marketspark.com/locations

or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column.

For affected locations, beginning Tuesday, August 11th at 01:00am Central time and ending Tuesday, August 11th at 02:00am Central time, InHand will perform maintenance on some of their backend platform services.

During this maintenance, data for router status, power source status, and battery state will be unavailable and invalid via both the Command Center UI and API.

During this maintenance, calling services will remain unaffected.

At the conclusion of this maintenance, router, power, and battery information via the Command Center UI and API is expected to return to normal function.

Posted Jul 31, 2026 - 06:06 PDT

This scheduled maintenance affects: Router Services.