At 2:03pm, MarketSpark’s carrier partner declared they had identified and resolved their data center connectivity issue. MarketSpark has not seen any ongoing abnormal customer location behavior and we are marking this issue resolved.
Posted Jan 21, 2026 - 12:56 PST
Investigating
On Wednesday, January 21st, at 10:22am Central, one of MarketSpark's carrier partners reported and we have verified connectivity issues with their Dallas data center.
The result of this connectivity issue is erroneous location status reporting, false-offline state, from within MarketSpark's platform, including within the Command Center UI as well as from our email based notifications. This notice affects only a subset of MarketSpark's customers, almost exclusively customers with DataRemote branded equipment.
Customers using other equipment types are almost entirely unaffected. If unsure of your equipment types, Customers can check from within Command Center by visiting:
or by downloading, from Command Center, their Overview > Organization > Data > Organization Data and checking the EquipmentType column for DR9090 or DRI* equipment.
As MarketSpark receives updates from this carrier partner, and as we verify their performance, additional updates will be posted.